Does Ubisoft Connect Do Refunds? Full Guide to Getting Your Money Back

Getting a refund for a Ubisoft Connect purchase can be tricky. This guide simplifies the process, explaining Ubisoft's refund policy and walking you through each step to get your money back.

Understanding Ubisoft Connect Refunds

Ubisoft offers refunds for some purchases made through Ubisoft Connect on PC, but there are specific conditions. The key is understanding eligibility and the process.

What Games and Purchases Qualify for a Refund?

Generally, you have a 14-day/2-hour window after purchase to request a refund for games bought directly from Ubisoft Connect on PC. This means if you're unsatisfied with a game within 14 days or 2 hours of playtime (whichever comes first), you may be eligible for a refund. However, pre-orders have some nuanced rules (explained below).

What's Not Refundable?

Several types of purchases are typically excluded from Ubisoft's refund policy:

• Downloadable Content (DLC): Additional game content, like expansions or character packs.
• In-game Currency: Virtual currency used within games.
• Subscriptions: Recurring subscriptions to online services or premium content.
• Game Keys for Other Platforms: Keys purchased for use on Steam, Xbox, or other platforms. These typically fall under those platforms' respective refund policies.

The Step-by-Step Refund Process

Requesting a refund involves these steps:

1. Gather Information: Locate your order number, purchase date, and payment details. Screenshots of your purchase confirmation are helpful.
2. Contact Ubisoft Support: Visit the Ubisoft support website and use their refund request form or live chat. Clearly explain your reasons for seeking a refund.
3. Wait for a Response: Ubisoft will review your request. This process can take time; be patient and check your email for updates.

Timeframes and Important Considerations

The 14-Day/2-Hour Rule

The crucial timeframe for refunds is 14 days or 2 hours of playtime, whichever comes first. This applies to most purchases. Exceeding this limit significantly reduces your chances of getting a refund.

Pre-Order Refunds

While pre-orders are generally eligible for refunds within the 14-day/2-hour timeframe after release, Ubisoft may offer more flexibility with cancellations before the game launches. Check their specific pre-order terms.

Regional Differences

Consumer protection laws vary across regions. Ubisoft's refund policy may adapt to local regulations, so check their website for country-specific details.

Payment Method Impact

Your refund method might depend on how you originally paid. Using a Paysafe card, for instance, may result in a store credit instead of a direct refund to your original payment method.

Troubleshooting Common Refund Issues

• Refund Denied: If your refund is denied, review Ubisoft's refund policy to ensure you meet the eligibility requirements. Contact support to understand why your request was rejected and explore options.
• Lengthy Processing Times: Customer service response times vary. Be patient and check your email or Ubisoft Connect regularly.
• Payment Problems: Contact your bank or payment provider if you encounter issues receiving your refund.

Understanding Your Consumer Rights

While Ubisoft's refund policy provides guidelines, remember that you possess consumer rights under applicable laws. If you believe a game is faulty or misrepresented, research consumer protection laws in your region for additional recourse. These laws might grant you further protections beyond Ubisoft's internal policy.

Conclusion

Navigating Ubisoft's refund system requires understanding its nuances. This guide aims to help you get your money back if eligible. Remember to always refer to Ubisoft's official website for the most up-to-date information on their refund policy. Contact their support team if you require further assistance.